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Effective Date: September 15, 2025
Welcome to Hotel The Rich Grand. We are committed to protecting the privacy of our website visitors and guests. This Privacy Policy explains how we handle information in relation to our website, Hoteltherichgrandagra.com.
Our website serves as a digital brochure to provide information about our hotel, services, and amenities. It does not have online booking forms or contact forms. To make a reservation, guests are directed to contact us via phone or through third-party travel websites.
Our data collection is divided into two types:
When you visit our website, certain information is collected automatically by our web server and by third-party services like Google Analytics and Google Ads. This information does not personally identify you and includes:
When you make a reservation over the phone or check in at our hotel, we collect personal information necessary to provide our hospitality services. This is not collected through our website. This information includes your name, contact details, payment information, and government-issued ID as required by Indian law.
Automatically Collected Information (from the website) is used to analyze website traffic, understand how visitors use our site, improve our online presence, and measure the effectiveness of our advertising campaigns.
Personal Information (from booking/check-in) is used exclusively to process your reservation, provide guest services, process payments, and comply with legal obligations.
Our website uses "cookies" to function and to support our advertising efforts. Cookies are small files placed on your device. Specifically, we use cookies from Google Ads to track which ads bring visitors to our site and to show relevant ads to users who have visited our site before. By using our website, you consent to the use of these cookies.
We do not sell or rent any personal information. Information collected during the booking or check-in process may be shared with trusted third-party service providers, such as payment processors, solely for the purpose of delivering our services.
We are committed to protecting all guest information, whether collected online or offline, and we implement appropriate security measures to prevent unauthorized access, disclosure, or alteration.
We may update this policy from time to time. Any changes will be posted on this page.
If you have any questions about this Privacy Policy, please contact us:
Hotel The Rich Grand